Betting Rules

1. General betting rules

These rules apply to betting activity conducted through the Rockbet Casino website or any related service made available to eligible customers. By opening an account, placing a bet or using a betting service, you confirm that you have read and accepted these rules and the other terms that apply to your use of the website. If a specific market, promotion or product has additional rules, those rules will also apply.

Betting services are available only to people who are legally permitted to use them in their location. Players in Australia are responsible for checking that online betting is lawful for them and for complying with all applicable Commonwealth, state and territory laws. Rockbet Casino may restrict, suspend or refuse access where required by law, regulation, risk controls or its account verification procedures.

You must be at least 18 years old to use gambling services. An account must be registered in the player’s own name and may be used only by that player. You must provide information that is accurate, complete and current. Using another person’s account, allowing another person to use your account, or creating multiple accounts without permission is not allowed.

The website may conduct identity, age, location, payment and source-of-funds checks. You may be asked to provide documents or information before a bet is accepted, an account is fully activated or funds are released. Failure to complete a reasonable verification request may result in an account restriction, delayed processing, cancellation of activity or other action permitted under the applicable terms.

Rockbet Casino may update these rules from time to time. Changes will apply from the date stated on the website or, where no date is stated, from the time they are published. The version that applies to a bet will generally be the version in force when that bet is accepted, unless a later change is required by law or concerns a clear error.

2. Placing and accepting bets

Account and stake requirements

Before placing a bet, check that the selected event, market, outcome, stake, odds and potential return are correct. A bet is not placed simply because selections have been added to a bet slip. You must follow the confirmation process shown on the website. A bet is normally treated as accepted only when the website displays a confirmation message or the bet appears in your account history.

A bet may be declined, delayed or accepted for a different stake where this is permitted by the applicable rules. Reasons may include market suspension, account restrictions, a failed payment, a breach of these rules, an incorrect price, a technical issue, unusual betting activity or a limit that applies to the account or market. Any applicable stake, payout or account limits will be shown or communicated through the website where appropriate.

• Only funds that are available for betting may be used to place a bet.
• You are responsible for checking your balance and confirming that a payment or deposit has been credited before using it.
• A bet cannot normally be changed after acceptance unless a specific feature or rule allows a change.
• Submitting the same bet more than once may create more than one accepted bet.
• Bets placed using a payment method or account that is not authorised for your use may be cancelled or investigated.
• If an account is closed, suspended or restricted, further betting may not be available.

Bet confirmation and records

Keep your bet confirmation, reference information and account history for your records. The account history is the primary record of accepted bets, stakes, odds, markets and outcomes. If the information shown in the bet slip differs from information shown after confirmation, rely on the confirmed record and contact support through the channels available on the website if clarification is needed.

You must not attempt to interfere with the website, manipulate the betting process, exploit a vulnerability or use software designed to obtain an unfair advantage. Automated activity, deceptive conduct, collusion, fraud, money laundering and the use of unlawfully obtained funds are prohibited. Where suspicious or prohibited activity is identified, Rockbet Casino may take action under its Terms and Conditions and applicable law.

3. Odds, markets and settlement

Prices and market information

Odds and market information are provided for information and betting purposes and may change before a bet is accepted. The price displayed at the time of acceptance is the price that generally applies to the bet, subject to correction of an obvious error or any specific rule shown for the market. You should review the final confirmation before leaving the bet slip.

Events, selections and market descriptions may be supplied using information from third parties. Information such as starting times, competitors, venues, statistics and live updates may change or may not always be complete. You should not rely on a displayed time or data feed as a guarantee that an event will start, continue or be settled in a particular way.

Market suspension and errors

A market may be suspended or removed at any time, including when an event is in progress, when material information becomes available or when the market requires review. Bets accepted before suspension may remain valid and will be settled under the applicable market rules. Bets affected by an obvious pricing, description or settlement error may be corrected, cancelled or settled using the outcome that would have applied without the error, where permitted.

Event outcomes and settlement

Markets are settled using the official result or source identified in the relevant market rules. The result may be based on the governing body, event organiser, official competition record or another reliable source. If an initial result is changed by an official authority, the market may be resettled where the applicable rules allow it. Unofficial reports, social media posts and personal opinions do not determine settlement.

Each market may have its own conditions covering postponements, abandoned events, non-runners, changes of venue, changes to competition format, extra time, penalties, dead heats, statistical definitions and other circumstances. Read those conditions before placing a bet. If no specific condition is shown, the general rules and the relevant product terms will apply.

• A postponed or abandoned event may be void, carried forward or settled under the specific rules for that market.
• A selection that does not participate may be treated according to the non-runner rules for the relevant product.
• A bet involving an event or market that is not offered as described may be reviewed and corrected.
• For combination bets, the treatment of one void selection may depend on the type of bet and the rules displayed when the bet was placed.
• Where a dead heat or shared result applies, the return may be adjusted according to the relevant market rules.
• Different products may use different definitions of terms such as winner, place, result, start time or official result.

Settlement information may not appear immediately after an event has finished. A market can remain unsettled while official information is checked or while a result is reviewed. Once settled, the result and any return should appear in the player’s account history. If you believe a settlement is incorrect, review the market rules first and raise the issue through the available support process.

4. Payments, disputes and responsible betting

Balances and returns

Accepted stakes are recorded against the relevant account. Returns from settled bets are credited in accordance with the applicable product rules, account conditions and payment processes. A displayed balance may include unsettled bets, restricted funds or amounts subject to verification. Do not treat a pending or provisional amount as available for withdrawal until it is confirmed in your account.

If a bet is credited in error, or if a payment or return is later reversed, the incorrect amount may be removed or recovered in accordance with the Terms and Conditions and applicable law. Rockbet Casino may pause processing while an account, payment, bet or result is reviewed. No specific processing period is promised unless it is expressly stated on the website.

Technical problems

Internet connections, devices, payment providers, software and third-party data feeds can experience delays or interruptions. You are responsible for checking that a bet has been accepted before assuming that it is active. If a page freezes, closes or displays an error, check your account history rather than immediately submitting the bet again. This can help avoid duplicate bets.

If a technical problem affects the operation of a market, bet or account, Rockbet Casino may suspend the affected service, investigate the issue and correct or cancel affected activity where permitted. Any resolution will be based on the available records, the applicable rules and the circumstances of the incident.

Questions and complaints

If you have a question about an accepted bet, settlement, account record or payment, contact Rockbet Casino through the support options shown on the website. Include your username or other requested account identifier, bet reference, event details, date and a clear explanation of the issue. Do not send passwords or full payment details in a support message.

Complaints will be reviewed using the records available for the account and the applicable betting rules. You may be asked for additional information to confirm your identity or understand the issue. If a complaint cannot be resolved through the normal support process, follow the escalation information provided in the website’s Terms and Conditions or complaints procedure.

Responsible gambling

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and use only money you can afford to lose. Take regular breaks, avoid betting when upset or affected by alcohol or other substances, and never borrow money to gamble. Chasing losses can increase harm and is not a reliable way to improve your results.

• Use any deposit, spending, time or session controls available through your account.
• Consider a break or account restriction if betting is taking more time or money than intended.
• Do not ask another person to place bets for you or use another person’s account.
• Seek independent support if gambling is causing financial, relationship, work or emotional problems.
• If you feel unable to control your gambling, stop using the service and review the responsible gambling information on the website.

These Betting Rules are general information and do not replace the full Terms and Conditions or the specific rules displayed for an individual market. If there is any inconsistency, the applicable legal terms and the specific market rules will determine how the bet is handled.