Privacy Policy

Information we may collect

When you use Rockbet Casino, we may handle information that identifies you, relates to your account or is needed to provide gambling and support services. The information collected depends on how you use the website, the services you request and the checks that may be required.

Account and contact information

This may include your name, date of birth, residential details, contact details, login information, account preferences and information connected with your player account. We may also keep records of communications with customer support, including questions, requests, complaints and other information you choose to provide.

Verification and safety information

To help confirm identity, protect accounts and meet applicable obligations, we may handle verification information and documents. These may include identity documents, information used to confirm age or eligibility, and details needed for anti-fraud, security or responsible gambling checks. We only ask for information that is reasonably connected with the relevant check or service.

Payment and transaction records

We may record deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment providers may process payment details on our behalf. We may receive information about a transaction without receiving or storing all payment card details, depending on the payment method and the provider involved.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, referring website and information about how features are used. We may also use cookies and similar technologies to remember settings, support security, understand website performance and improve the user experience.

How we use personal information

Personal information is used for purposes connected with operating an online casino service and maintaining a safe, reliable website. We seek to use information fairly and only for appropriate business, service, security or legal purposes.

• Create, maintain and administer player accounts.
• Process deposits, withdrawals and other account transactions.
• Provide customer support and respond to questions, requests or complaints.
• Verify identity, age, account information and eligibility where checks are required.
• Detect, prevent and investigate fraud, money laundering, account misuse, collusion, security incidents and other prohibited activity.
• Protect the website, its systems, players and service providers from unauthorised access or harmful activity.
• Meet applicable legal, regulatory, tax, financial, gambling, record-keeping and reporting obligations.
• Monitor account activity and help support safer gambling and responsible use of the service.
• Maintain, test, troubleshoot and improve the website, account tools and related services.
• Send service messages, security notices and other information necessary to manage an account.
• Send marketing communications where permitted and where you have provided the required permission or have another valid basis for receiving them.

Where information is requested for a particular purpose, providing it may be necessary to open an account, complete a transaction, use a feature or pass a required check. If the requested information is not provided, some services may not be available or may be delayed. We do not use personal information for unrelated purposes unless permitted by law or explained to you at the time.

Marketing choices

You can choose whether to receive promotional messages where an opt-in or other choice is offered. Marketing messages should include a way to unsubscribe or update your preferences. Choosing not to receive marketing does not stop important account, transaction, security or service communications.

Cookies, sharing and information security

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for core functions, such as account access, security, session management and remembering selections. Other cookies may help us understand website use, measure performance, personalise features or support relevant communications.

You can manage, block or delete cookies through the settings of your browser or device. If you disable certain cookies, parts of the website may not work properly or some preferences may not be retained. Browser settings vary, so you should check the help information for the browser or device you use.

When information may be shared

Personal information may be shared when this is reasonably necessary to provide the service, protect players and systems, process transactions or meet an obligation. Depending on the circumstances, recipients may include payment providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud-prevention services, professional advisers and other suppliers supporting the website.

Information may also be disclosed where required or permitted by applicable requirements, including in response to a lawful request, to prevent or investigate suspected unlawful activity, to protect rights and safety, or in connection with a business restructure, sale or transfer of relevant services. Service providers are expected to handle information appropriately and only for the purposes for which it is provided.

Security and storage

We use reasonable administrative, technical and organisational measures to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, secure systems, monitoring, staff procedures and other safeguards appropriate to the nature of the information. No online service can guarantee complete security, so you should keep your login details private and tell support promptly if you suspect unauthorised access.

Personal information may be handled by service providers located in Australia or other countries, depending on the systems and providers used to operate the service. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful use.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, dispute handling, security, fraud prevention, financial records and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to applicable requirements and legitimate business needs.

Your privacy rights and how to contact us

Depending on applicable privacy requirements and the circumstances of your request, you may have rights relating to the personal information we hold about you. We will consider each request and may need to confirm your identity before providing information or making changes. This helps protect your account and prevents information from being disclosed to the wrong person.

Access and correction

You may ask for access to personal information associated with your account and request details about how it is used, subject to applicable restrictions. You may also ask us to correct information that is inaccurate, incomplete or out of date. Please provide enough information to help identify the relevant account and explain what needs to be reviewed.

Deletion and account closure

You may ask for your personal information to be deleted or for your account information to be removed where this is permitted. Deletion may not be possible for every record. Information may need to be retained for legal, security, transaction, dispute-resolution or other legitimate purposes, including records that must be kept for a period required by law after an account is closed.

Withdrawing marketing consent

If you have consented to receive marketing, you may withdraw that consent at any time by using an unsubscribe option in a message, changing available communication preferences or contacting us. Withdrawing marketing consent will not affect processing that is necessary for account operation, transactions, security, support or legal obligations.

Making a privacy request

For access, correction, deletion or marketing consent requests, contact support@rockbetcasino.wtf. Please describe your request clearly and include the account details needed to locate your information, while avoiding unnecessary sensitive information in your message. We may ask for reasonable verification before acting on a request. We aim to respond within a reasonable timeframe and will explain if additional information or more time is needed.

You may also contact us about a concern regarding the handling of your personal information. We will review the concern fairly and seek to resolve it in a practical way. This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The current version published on the website applies to information handled under this policy.