Rockbet Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the service provider operating Rockbet Casino. They apply to the website, its related services, available games, account functions and any other features made available through the platform. Additional terms may apply to particular games, promotions, payment services or competitions. Where additional terms apply, they will be presented with the relevant feature and should be read before you participate.

You must be at least 18 years old to use gambling services. You must also be legally permitted to access and use the services in the place where you are located. It is your responsibility to check the laws that apply to you before opening an account or playing. Rockbet Casino may restrict or refuse access where gambling is not permitted, where required by law, or where the platform cannot verify that you meet the relevant eligibility requirements.

By using the website, you confirm that the information you provide is accurate, complete and current. You must not create an account for another person, allow another person to use your account, or use the platform on behalf of someone else. You must not use the services if you are self-excluded, subject to a gambling restriction, or otherwise unable to lawfully participate.

• You must use the website for lawful purposes only.
• You must not attempt to bypass age, identity, location or security checks.
• You must not create multiple accounts unless expressly permitted by the platform.
• You must not use false, misleading, stolen or unauthorised personal information.
• You must keep your account details and login credentials confidential.
• You must notify the platform if you believe that your account has been accessed without permission.

Acceptance and updates

Your continued use of Rockbet Casino after these terms are published or updated means that you accept the revised terms. The platform may update these terms when necessary to reflect changes to services, technology, legal requirements, security procedures or business operations. The current version will apply from the date it is made available, unless a different effective date is stated.

2. Accounts, verification and security

You may need to register an account before using certain services. During registration and at other times, Rockbet Casino may ask for information or documents to confirm your identity, age, residence, source of funds or authority to use a payment method. These checks help protect players, prevent fraud, support responsible gambling and meet applicable legal or compliance obligations.

You agree to provide requested information within a reasonable period and to respond honestly to verification requests. An account may be placed on hold while checks are completed. Access to some or all services may be limited if information is missing, inconsistent, inaccurate or cannot be verified. Any review will be handled in accordance with applicable requirements and the platform's internal procedures.

You are responsible for keeping your username, password, authentication details and devices secure. Do not share your login information with anyone. You are also responsible for activity carried out through your account unless you have promptly reported unauthorised access. Rockbet Casino may ask you to change security details or take other protective steps where unusual or potentially unauthorised activity is identified.

You may request account closure or restriction in accordance with the responsible gambling options made available on the website. Closing an account does not remove obligations that arose before closure, including obligations relating to lawful transactions, verification, disputes or investigations. The platform may retain information where required for legal, regulatory, security or record-keeping purposes.

Suspension and termination

Rockbet Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, compliance, responsible gambling, suspected fraud, suspected unlawful activity, breach of these terms, or protection of the platform and its users. The platform may also stop providing a service or remove a game. Where permitted by law, information about an action may be limited if sharing it could compromise an investigation or security process.

3. Deposits, gameplay and withdrawals

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment instructions shown on the website may change from time to time. You should check the details carefully before confirming a transaction. A deposit may be delayed, rejected, reversed or held where a payment provider, verification process, security review or legal requirement applies.

You should only deposit money that you can afford to lose. Gambling should be treated as entertainment and not as a way to earn income, solve financial problems or recover previous losses. You remain responsible for checking your available balance, transaction details and any limits that apply to your account before using a payment method.

Games are subject to the rules displayed with the relevant game or feature. Before playing, you should review the applicable instructions, stake information, outcomes and any conditions that affect participation. A game result recorded by the platform's systems will generally be treated as final unless there is clear evidence of a technical error, malfunction or other issue requiring review.

If a game or transaction is affected by an obvious error, system malfunction, communication problem or other technical issue, Rockbet Casino may take reasonable steps to correct the error. This may include cancelling affected activity, correcting a balance or reversing an invalid transaction. The platform will act in accordance with applicable law and relevant internal procedures.

Withdrawals and account balances

Withdrawal requests may be subject to account verification, security checks, anti-fraud controls, payment-provider requirements and any conditions displayed when the request is made. The available withdrawal method may depend on the deposit method, account status, location and other operational factors. A request cannot be completed if the necessary information or verification has not been provided.

You are responsible for checking that your account details and payment information are correct. The platform is not responsible for delays or losses caused by incorrect information supplied by you, issues outside its reasonable control, or the actions of a payment provider. Any balance shown on your account may be adjusted to correct an error, comply with a legal obligation or reflect a reversed or disputed transaction.

• Do not use a payment method that is not authorised for your use.
• Do not attempt to deposit or withdraw funds for another person.
• Do not use the account to transfer funds between users.
• Keep records of important transactions and account activity.
• Raise any suspected payment error or unauthorised transaction promptly through the support options available on the website.

4. Promotions, responsible gambling and player conduct

Promotions, bonuses, rewards and special offers are subject to their own promotional terms. Those terms may describe eligibility, qualifying activity, expiry, wagering requirements, contribution rules, maximum or minimum conditions, and how a reward may be used or withdrawn. You should read the complete promotional terms before opting in or relying on an offer.

Unless the promotional terms state otherwise, a promotion may be limited to one person, household, device, payment method or account. Rockbet Casino may refuse, withdraw or amend an offer where there is a breach of promotional terms, suspected abuse, an obvious error, duplicate participation or activity intended to obtain an unfair advantage. A promotion may also be changed or withdrawn where required by law or circumstances outside reasonable control.

Responsible gambling

Rockbet Casino supports a safer approach to gambling. Gambling should remain enjoyable and within your personal limits. Before playing, consider setting a budget and time limit. Do not chase losses, gamble with money needed for essential expenses, or continue playing when gambling is causing stress, financial difficulty or problems in your personal life.

• Set personal deposit, spending or session limits where those tools are available.
• Take regular breaks and keep track of time spent playing.
• Do not gamble when affected by alcohol, medication or other substances.
• Use self-exclusion or account restriction tools if you need a break from gambling.
• Seek independent support if gambling no longer feels like entertainment.
• If you are concerned about another person's gambling, encourage them to seek appropriate help.

Information about safer gambling tools and support services may be made available through the website. These tools are designed to assist with managing gambling and do not replace professional financial, medical or counselling advice. You are responsible for selecting the measures that suit your circumstances and for complying with any restriction that you request.

Prohibited conduct

You must not interfere with the operation or security of the website, introduce malicious software, use automated systems without permission, exploit a technical fault, manipulate game outcomes, or engage in conduct designed to abuse a promotion or payment process. You must not use the website to facilitate fraud, money laundering, unlawful activity or harm to another person.

5. Privacy, liability and general provisions

Personal information is handled in accordance with the Rockbet Casino privacy information and applicable privacy obligations. By using the website, you acknowledge that information may need to be collected, used, stored and disclosed for account administration, identity verification, payments, security, responsible gambling, customer support, legal compliance and prevention of fraud or other misuse.

The website and its content may be changed, interrupted or withdrawn without notice where reasonably necessary. Rockbet Casino aims to keep information accurate and services available, but does not guarantee that the website will always be uninterrupted, error-free, compatible with every device, or available in every location. You are responsible for maintaining a suitable device, internet connection and security software.

To the extent permitted by law, you use the website and its services at your own risk. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, Rockbet Casino will not be responsible for loss caused by events outside reasonable control, incorrect information supplied by you, interruptions caused by third parties, or your failure to protect your account.

Nothing in these terms limits liability for fraud, wilful misconduct, or any other liability that cannot be limited under applicable law. If any provision is found to be invalid or unenforceable, that provision will be read down or removed to the extent necessary, and the remaining provisions will continue to apply.

Intellectual property and website content

The website, branding, text, graphics, software, design and other content are owned by or licensed to the relevant rights holders. You may use the website only for personal, lawful purposes. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content without permission, except where a right cannot legally be excluded.

Questions, complaints and governing rules

If you have a question, transaction concern or complaint, review the information available on the website and use the support or complaints process provided there. Please provide enough information for the matter to be identified and assessed. The platform may ask for further details while reviewing a concern.

These terms are intended to operate consistently with applicable Australian laws and other laws that apply to the services and your use of them. Any dispute should first be raised through the available support process. Nothing in these terms prevents you from exercising a legal right or seeking assistance from an appropriate authority or dispute resolution body.